Patron Services - Ushers and Ticket Takers (HFAC)

Fine Arts Center

Patron Services - Ushers and Ticket Takers

General Summary:

• Hamilton School District

• $18.75/hour

Position Goal

The Hamilton Fine Arts Center (HFAC) hosts a wide variety of events, including school district music performances, large group meetings and community events including dance recitals and cultural events. Our Patron Services Team plays an essential role in creating a welcoming, safe, and enjoyable experience for everyone who visits our facility.

Patron Services Team members learn the layout of the theatre and facility so they can confidently assist patrons, performers, and clients. Each team member is assigned a specific task and area of responsibility for each performance. Duties may include seating patrons, collecting tickets, selling tickets, providing client needs, and assisting with minor stage or lobby setup, such as arranging chairs, music stands, and tables.

Team members must be familiar with the venue, performance-specific information, and emergency procedures to answer questions and respond appropriately to a variety of situations. Training is provided.

Time Commitment

• Typical shift: 3-5 hours per performance, although some events may require more than 8 hours.
• Schedule: Primarily evenings and weekends.
• Busiest months: November, December, March, April, May, and June.
• Age requirement: Open to students and adults ages 16 and older.

Our Patron Services Team members are often the first people our patrons meet when attending a performance. A friendly smile, a welcoming attitude, patience, and the ability to think quickly and make sound decisions are essential to providing an exceptional guest experience.

Expectations of Our Patron Services Team

• Remember that your primary responsibility is to serve our patrons and help create a positive experience. Enjoying the show is a bonus!
• Be friendly, approachable, patient, and professional when interacting with patrons, performers, and fellow team members.
• Be prepared to answer questions, provide directions, and assist guests as needed.

Physical Requirements

• Be able to stand for extended periods and navigate stairs.
• Be able to lift at least 30 pounds.
• Be able to understand and follow oral and written instructions

Professional Appearance

• Business attire is required for performances.
• Required attire includes a white, collared dress shirt and black slacks (no jeans) or a knee-length black skirt.
• Sensible, comfortable shoes are required.

Safety and Preparedness

• Know the locations of fire exits and other important safety features.
• Understand and be willing and able to carry out emergency procedures as directed.
• Remain alert, use good judgment, and follow established safety protocols.

Scheduling and Availability

• Team members receive schedules on a semester-by-semester basis.
• Availability for the September-December schedule is confirmed in June.
• Availability for the January-June schedule is confirmed in December.
• Team members are expected to communicate their availability reliably and honor their confirmed commitments.

Timeline: Applications accepted immediately with interviews to follow.

If you have questions, contact the Human Resources Department at HR@hamilton.k12.wi.us.

The Hamilton School District provides equal educational and employment opportunities. The District does not discriminate on the basis of sex, race, color, religion, national origin, ancestry, creed, pregnancy, marital or parental status, sexual orientation, or physical, mental, emotional or learning disability, or any other reason prohibited by state or federal laws or regulations, in any of its programs or activities, applications for admission, or employment.

The District is required by Title IX and Part 106 of Title 34 of the Code of Federal Regulations not to discriminate on the basis of sex in the education programs or activities operated by the District, and this requirement extends to admission and employment. The District provides equal access to the Boy Scouts and other designated youth groups.

The District has designated and authorized the following individual as the person responsible for coordinating the District's efforts to comply with and carry out its responsibilities under Title IX, Board Policies 411 and 511, and other state and federal nondiscrimination laws, including investigation of any complaints alleging a violation of Title IX or other discrimination:

Title IX Coordinator/Nondiscrimination Compliance Officer: John Roubik, Assistant Superintendent of Human Resources and Organizational Development. Hamilton School District, W220N6151 Town Line Road, Sussex, WI 53089. (262) 246-1973.

Any questions regarding Title IX or other nondiscrimination laws may be referred to the Title IX Coordinator/Nondiscrimination Compliance Officer or to: Denver Office, Office of Civil Rights, U.S. Dept. of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582. Telephone: 303-844-5695, FAX: 303-844-4303; TDD: 800-877-8339, Email: OCR.Denver@ed.gov Please refer to School Board Policy 511 - Discrimination and Harassment of Employees Prohibited