Patrol Security Officer- Armed

Position Overview

We are seeking a reliable, professional Security Officer to support safety and security operations at retail stores. The ideal candidate is disciplined, attentive, and committed to providing world-class customer service. This role involves performing duties that include foot patrol, greeting customers, responding effectively to emergency situations, and preventing criminal activity by acting as a visual deterrent. Officers must maintain a courteous and professional demeanor while strictly adhering to company protocols regarding shoplifting and physical apprehensions.

Logistics and Compensation

•* Location: Miami, FL 

•* Job Type: Full-time

•* Pay Rate: $19.50 to $20 per hour

Availability & Schedule:

•* Hours: 32-40 hours per week

• Must have 2nd shift availability (1500-2300)

Ideal Candidate

Our ideal candidate is dependable, observant, and professional, with a strong commitment to maintaining a safe and welcoming environment. They communicate clearly, uphold high customer service standards, and represent the community with a polished and respectful presence. They demonstrate excellent judgment, remain calm under pressure, and safely de-escalate situations by utilizing the Manager-In-Charge rather than engaging in physical detentions.

Specific Duties and Essential Functions

•* Provide world-class customer service by warmly greeting customers and making direct eye contact at the store entrance.

•* Perform frequent walking tours of the store's front exterior and vestibule no less than every 15 minutes.

•* Inspect the store's exterior for signs of vandalism or damage, immediately reporting any findings to the Manager-In-Charge and the National Command Center.

•* Scan the parking lot for suspicious people and vehicles to maintain site awareness.

•* Direct vagrants or loitering persons to leave the property and assist with the removal of unwanted persons as directed by the Manager-In-Charge.

•* Accompany Front End Associates during cash pick-ups and deposits when requested.

•* Accompany closing Store Associates to their vehicles in locations where employee parking is off-site and the shift extends past closing.

•* Act strictly as a silent witness regarding shoplifting suspects; officers are not authorized to stop, detain, question, or accuse individuals.

•* Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager.

•* Complete clear, concise, and legible Incident Reports for any incidents involving customers, property damage, emergency responses, or physical confrontations.

Licensing

•* Possess valid Florida Class D & G security license.

•* Possess valid Driver's License.

Minimum Requirements

•* High School Diploma or equivalent.

•* 21 years of age or older.

•* Ability to pass background screening and drug test.

•* Maintain a complete uniform that is clean, wrinkle-free, fully buttoned and/or zipped, with properly polished shoes.

Skills Required

•* Clear verbal and written communication skills.

•* Strong customer service and active listening skills.

•* Ability to remain calm under pressure and evaluate situations effectively.

•* Good judgment and situational awareness.

•* Professional appearance, demeanor, and attitude.

Other

•* Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

•* Must be able to successfully complete all training required for the position

Physical Requirements & Work Environment

•* Indoor and outdoor assignments: Exposure to various weather conditions while patrolling the exterior front of the store and parking lot.

•* Stationary & Mobile Positions: Ability to remain standing erectly for the entire shift while on post; slouching or placing hands in pockets is strictly prohibited.

•* Patrol Requirements: Ability to continuously walk on various surfaces during frequent exterior rounds.

•* Emergency Response: Must be able to react quickly to emergency situations and safely direct emergency crews to specific locations.

•* Sensory Abilities: Must have the auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager-In-Charge.

•* Effective Communication: Ability to clearly exchange information, provide instructions, and draft written reports in English.

Benefits (Full-Time Employees)

•* Major Medical

•* Dental & Vision Insurance

•* Paid Vacation

•* Free Uniforms

•* Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company-recognized holidays.

•* Industry-Leading Training

•* Work Perks Discount Program