Patient Support Specialist | CSR

Integrated Resources, Inc

Pittsburgh, PA

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JOB DETAILS

SKILLS

Call Centers, Case Management, Claims Processing, Communication Skills, Customer Experience, Customer Relations, Health Insurance, Healthcare, Healthcare Reimbursement, Medical Billing, Medications, Patient Care, Performance Management, Performance Metrics, Problem Solving Skills, Project/Program Management, Secondary School, Technical Support, Telephone Skills

LOCATION

Pittsburgh, PA

POSTED

13 days ago

Job Title: Patient Support Specialist | CSR
Job Location: Pittsburgh, PA 15275
Job Duration:3 Months (Possibilities of Extension)
Shift: Mon - Fri, 8:00AM – 4:30PM / 9:00AM – 5:30PM / 11:30AM – 8:00PM

Job Description:

Responsibilities:

Respond to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care, and reimbursement needs.
Focus on patient empathy and the consumer experience to assure our patients of ease of use of program goals and ultimately drive access to care and medication adherence. Based on volume, they may also process claims and/or answer phones.
Refers to requests for escalation as needed and engages other internal areas such as Program Management, IT, and other Patient Support teams to resolve issues.
Performs other assignments as needed.

Required Qualifications:

High School or GED required
6 months to 1+ years in healthcare or case management experience in a high-volume contact center environment or similar environment preferred
Call Center operating metrics and performance management experience (a plus)
Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
Will be trained to support programs, clients, and/or job functions as appropriate
Communication skills: ability to convey information in easy-to-understand language. Actively listens; Uses writing effectively to create documents; uses correct spelling, grammar, and punctuation
Customer Focus: high level of empathy and emotional intelligence; Focuses on the opportunity to service patients with a high level of empathy
Adaptability: Adapts to a variety of situations efficiently and effectively navigates situations Problem

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Patient Support Specialist | CSR

Integrated Resources, Inc

Pittsburgh, PA

About the Company

Integrated Resources, Inc

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