Patient Support Representative - Family Medicine Santa Monica

b' Patient Support Representative - Family Medicine, Santa Monica - - 32393 - UCLA Health

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Patient Support Representative - Family Medicine, Santa Monica

General Information

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Work Location: Santa Monica, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 8:15am-5:15pm

Posted Date

08/13/2026

Salary Range: $30.36 - 43.49 Hourly

Employment Type

2 - Staff: Career

Duration

indefinite

Job #

32307

Primary Duties and Responsibilities

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We are looking for a friendly and experienced team member to provide vital administrative support to our patients and physicians. You will help guide patients through the complex health system and collaborate closely with insurance companies and physicians to ensure patients receive comprehensive timely care. Responsibilities include, but are not limited to:

• Obtain prior authorizations
• Referral processing
• Address in-basket messages
• Appointment scheduling
• Review of provider schedules
• Review and upload of medical records

Salary Range: $30.36-43.49 Hourly

Job Qualifications

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Our ideal candidate will have strong background in authorizations, referral coordination, and direct collaboration with providers, ideally gained within a fast-paced medical setting, who can effectively navigate complex clinical environment.

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

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