Patient Services Supervisor

POSITION SUMMARY:

This is a management level position with responsibility for the overall day to day operations of Patient Services. The Patient Services Supervisor directly supervises the Patient Services staff and works collaboratively with ANHC department supervisors and managers to ensure the efficiency and effectiveness of medical service delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises Patient Services staff. Monitors staff performance, coordinates recruitment and hiring efforts, and documents and conducts employee evaluations.
• Provides initial orientation and ongoing training as needed for Patient Services employees.
• Evaluates and monitors the effectiveness and efficiency of the registration process. Initiates and coordinates improvement programs as needed.
• Maintains a positive and supportive working environment. Serves as a role model for service excellence. Instills high standards for service excellence among staff.
• Works collaboratively with ANHC Department Heads that provide technical and program support, ensuring regulatory and agency compliance with standards, policies and procedures.
• Serves as an effective leader and mentor for staff, responding to their issues and concerns. Acts in coordination with ANHC Supervisors and Managers to effectively facilitate resolution of inter-department conflict.
• Participates in the annual budget preparation for Patient Services and monitors expenses throughout the year.
• Investigates complaints and documents findings and corrective action plans.
• Recognizes emergency situations and initiates an emergency response in a calm and effective manner. Assumes role in announcements of emergency codes per emergency protocols.
• Coordinates with other departments as needed to maintain essential services and operations.
• Coordinates monthly department meetings with the Patient Financial Services Manager as needed. Conducts ad hoc meetings as needed for departmental quality improvement efforts.
• Performs audits on data collected and entered by Patient Services staff for correctness of information in Practice Analytical Manager, which includes financial information, insurance information and patient demographic data on a daily basis.
• Audits BCC-EDP enrollment forms before forwarding.
• Has a working knowledge of and oversees the daily functions of the patient services. Assigns daily tasks and workloads. Coordinates and monitors workflow.
• Ensures that patient services staff follow established policies and procedures.
• Participates in the management of clinician templates including blocking and changing schedules as needed and anticipating times of low clinician census.
• Represents Patient Service staff at the ANHC Management Meetings. Acts as a liaison and informs staff of departmental and agency updates and changes as needed.
• Receives and signs for incoming packages.
• Is knowledgeable of and enforces ANHC HIPAA policies and procedures.
• Oversees the ordering of front office and departmental supplies as needed

SUPPORTING DUTIES AND RESPONSIBILITIES:

• Coordinates and oversees special projects as needed.
• Performs staff duties as needed.
• Maintains a clean and orderly work and waiting area.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Work Experience: Minimum two years medical office work experience performing supervisory duties similar to those specified above.

Education, Certification and Licensure: Some college coursework in a business-related field. Satisfactory completion of an appropriate vocational training course of study such as medical office training may be substituted for up to one year of the required two years of medical office work experience.

Additional Skills & Knowledge: Bilingual preferred.

PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to remain sedentary for prolonged periods of time at a workstation but may involve walking and standing for brief periods of time. Occasionally will exert up to 20 lbs. of force to move objects and files.

Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.

The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.