Patient Services Specialist

Handle a high volume of incoming and outgoing calls while maintaining a professional and structured approach to communication. Respond to patient messages via email and text, assess their needs, and conduct research to determine appropriate solutions or next steps.

Complete required post-shipment follow-up calls and utilize internal systems, including Salesforce, to monitor patient and device status.

Proactively identify potential issues such as delivery delays or incorrect information and work with internal teams and patients to resolve them efficiently.

Escalate complex or urgent matters to the appropriate contacts when necessary.

High school diploma or equivalent required.

Strong interpersonal and customer service skills with the ability to communicate clearly and professionally in both written and verbal formats.

Highly organized with the ability to manage competing priorities in a fast-paced environment while working independently.

Accurate data entry skills and strong attention to detail are essential.

Basic proficiency in Microsoft Office and familiarity with CRM tools such as Salesforce is preferred.

Must be patient-focused, adaptable, and able to maintain professionalism while handling a high volume of interactions.