Patient Services Specialist - Mercy South Sleep Center

Find your calling at Mercy!

As a Patient Services Specialist supporting the Mercy Sleep Center, you will play a key role in ensuring smooth and efficient patient access. Core responsibilities include completing prior authorizations, managing preregistration tasks, and coordinating patient scheduling for diagnostic sleep studies and neurodiagnostic procedures.

Position Details:

Patient Services Specialist - Mercy South Sleep Center

Location: 10012 Kennerly Road, Suite 204 St. Louis, MO 63128

Schedule: Full Time, Monday through Friday, 40 hours/week

Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge Abilities:

• Proficiency in computers, typing and Microsoft Office.
• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Experience:

• 2 years combined experience in prior authorization and scheduling.
• Knowledge of and experience using an Epic RC/EMR system is preferred.

Responsibilities:

• Greet and register patients; verify identity and manage check‑in/check‑out

• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration, EHRs, and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer, accounts receivable tasks, and payment plans

• Support EPIC updates, departmental initiatives, and clinic communications

• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

• Perform other duties as assigned

Why You'll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage - Day one medical, dental, and vision through United Healthcare

• Generous PTO - Up to 34 days annually, including holidays, vacation, personal time, and short-term illness

• Paid Parental Leave - Supporting you and your growing family

• 401(k) with Employer Match - Invest in your future with confidence

• Tuition Reimbursement - Up to $2,000/year for continuing education

• Dependent Care FSA Contribution - $100/month for eligible participants

• Paid Volunteer Time - Give back to your community while on the clock

• Free Parking - Convenience that saves you time and money

• Career Growth Opportunities - Advance your skills and grow within Mercy

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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