Job Supervisory Responsibilities: None
General Summary: A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner.
Essential Job Responsibilities:
- Patient Check-In including reception, registration, updates, etc.
- Verify vaccine reorders.
- Run daily reports at the end of the shift (balancing monies, charges and kept appointments.
- Daily count and reconciliation of Petty Cash.
- Patient Check-Out including collecting of co-pays, past due balances, etc.
- Post and accept charges in EHR, verify the number of units, diagnose codes, and rending.
- Monitor patients waiting area to avoid excessive wait times.
- Advises nurse(s) of patient additions/deletions to schedule.
- Insurance verification (verify insurance with patient, obtaining insurance cards and make copies).
- Create patient appointment reminder calls.
- Answers patient questions and concerns by providing accurate and helpful information.
- Answers/Screens/Forward incoming calls.
- Open, sort, deliver and collect mail.
- Educates patients on shot room protocol.
- Ensure patient waiting area neat, and organized.
- Assist with scheduling, canceling, and rescheduling of patient appointments as needed.
- Post payments.
- Work miscellaneous project(s) as directed by management.
- Additional duties for outlying staff: Handling medical record responsibilities, closes out credit card machine, maintain petty cash and receipts.
- Overtime may be required occasionally.
- Other duties as assigned.
Education: High school diploma or equivalent.
Experience: One year of experience in customer service or reception, preferably in a health care environment.
Other Requirements: None
Performance Requirements:
Knowledge:
- Knowledge of medical terminology and organization services.
- Knowledge of individual responsibilities to accurately direct callers.
Skills:
- Ability to use multi-line phone system, including transferring calls and paging.
- Adequate hearing to answer phone and speak with patients.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
Abilities:
- Elicits appropriate information to route calls to the appropriate person.
- Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.