Accounting, Administrative Skills, Co-Payments, Consulting, Customer Support/Service, Documentation, Patient Assessment, Patient Care, Problem Solving Skills, Reconciliation, Telephone Skills, Third-Party Payer, Time Management, Transaction Processing/Management
The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.
Responsibilities:
- Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
- Obtain required information for both registration and financial documentation needed to complete the check-in process.
- Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
- Provide routine financial benefits.
- Monitor Epic work que for tracking internal/external consults.
- Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.
Qualifications:
- High School diploma, GED, or equivalent required.
- Experience in customer service, administrative support, or other related area preferred.
Minimum pay range:
USD $36,955.98/Yr.
Maximum pay range:
USD $60,296.50/Yr.K
Kennedy Krieger Institute