Patient Services Representative
UPMC Specialty Care Gastroenterology Associates is seeking a Patient Services Representative to join our team in York, PA. This role is ideal for someone who enjoys both patient-facing interactions and administrative responsibilities in a fast-paced specialty practice. The Patient Services Representative plays an important role in creating a positive patient experience while supporting scheduling, registration, and call center operations.
Location:
UPMC Specialty Care Gastroenterology Associates
2690 Southfield Drive, Suite A
York, PA 17403
Schedule:
- Monday through Friday
- 8:00 a.m. to 4:30 p.m.
- Registration shifts: 7:15 a.m. to 3:45 p.m.
- No evenings
- No weekends
- No holidays
Why Join Our Team?
- No evenings, weekends, or holidays.
- Free on-site parking.
- Convenient freestanding facility.
- Opportunity to support a collaborative gastroenterology specialty practice.
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout.
- Schedule follow-up appointments within the practice at checkout.
- Schedule or connect patients to resources for ancillary service scheduling at checkout.
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.
- Understand the principles of service recovery and take appropriate action when service does not meet the expectations of the UPMC Experience.
- Register patients in the Biometrics (fingerprint recognition program and explain the benefits of participation.
- Promote the MyUPMC patient portal and assist patients with registration when applicable.
- Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.
- Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.
- Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
- Appropriately distribute and triage phone calls to other departments and/or clinical providers.
- Assist with administrative duties, including but not limited to scanning medical records and faxing.
- Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.
- Schedule appointments and procedures through the call center.
- Perform face-to-face procedure scheduling with patients.
- Complete patient registration activities.
- Work recall lists and departmental work queues.
- Perform other duties as assigned.
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran