Job Description:
The Patient Services Representative acts as a resource to the assign Patient Services Team Lead. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out.
The Patient Services Representative also provides patient education material, resolves tasks from medical providers, scrubs schedules, and assures patient waitlist is updated in a timely manner. The Patient Services Representative ensures efficient patient flow are being followed, providing consistent high-quality service, problem-solving, deescalates issues or concerns, and establishes communication with medical teams for the purpose of patient satisfaction.
Customer service and patient satisfaction are key initiatives in this role.
Educational Requirements:
High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.
Experience Required:
Two years relevant work experience preferred, including demonstrated customer service and accurate data entry. Medical Office Administration certificate strongly preferred.
Bilingual English/Spanish required, or as needed to support other health center languages.
Reporting Relationship:
Reports directly to the Director of Patient Services.
EOE