Patient Services Representative

POSITION SUMMARY:  The primary focus of the Patient Services staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication. 

Location: Eastland EyeCare Associates, Tulsa, OK 

WHAT WE OFFER:

• Starting wage will be determined based on experience and certifications (if applicable)
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full benefits portfolio to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

 ESSENTIAL RESPONSIBILITES:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.             

• Uphold the Unity standards through exceptional customer service 
• Greet patients in a friendly, professional manner  
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR 
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification 
• Monitor patient flow throughout the office, properly communicating delays 
• Respond to patient inquiries about billing, procedures, policies and available services 
• Evaluate and support implementation of new technology and equipment 
• Provide a safe and clean office environment 
• Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA) 
• Monitor Unity processes to ensure compliance with the organization’s policies and with the guidelines set by relevant regulatory agencies 
• Demonstrate a commitment to Standards of Care 
• Perform other duties and assume various responsibilities as determined by the Practice Manager and doctor(s) 

 SUPPLEMENTARY RESPONSBILITIES:  Depending upon the patient volume and/or patient flow, you may be required to perform the following tasks. 

• Collect patient medical history and enter data into EHR 
• Respond to patient inquiries regarding medical procedures and medication regimens 

 EDUCATION AND/OR EXPERIENCE:  

• High school graduate, or equivalent 
• Above average knowledge in health science, math, and Microsoft Office (Word, Excel) 
• Previous medical office experience and knowledge in medical coding/billing is preferred 

  COMPETENCIES:  The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. 

• Proficient in EHR, including exceptional keyboarding skills 
• Ability to accurately process insurance claims, and ensure proper reporting to Billing 
• Excellent interpersonal, written, and verbal communication skills 
• Detail oriented with strong organizational skills 
• Ability to obtain knowledge and skills on the job or through educational courses 
• A strong commitment to helping people 
• Polite, professional, and courteous 
• Ability to lead, motivate and promote a team environment 
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment 
• Report for scheduled work shifts in a dependable and timely fashion pursuant to Unity attendance policy 

 ENVIRONMENT AND PHYSICAL DEMANDS:  The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

• Constant walking and standing; frequent bending, stopping and reaching 
• Strong sensory skills such as good eyesight, good hearing, and dexterity