Benefits:- 401(k)
- 401(k) matching
- Free food & snacks
- Paid time off
About the Role:Richmond Family Clinic is looking for a friendly and organized Patient Services Representative to be the welcoming face of our practice in Richmond, MO. This is a fantastic opportunity to make a meaningful impact on patients' experiences while working in a supportive, community-focused healthcare environment.
Responsibilities:- Greet and check in patients in a warm, professional manner at the front desk
- Schedule, confirm, and manage patient appointments using practice management software
- Verify insurance eligibility and collect co-pays and patient payments
- Accurately enter and maintain patient demographics and medical records
- Answer and route incoming phone calls, responding to patient inquiries promptly
- Communicate with clinical staff to ensure smooth patient flow
- Maintain a clean, organized, and welcoming front office environment
Requirements:- High school diploma or equivalent required; healthcare administration coursework a plus
- Prior experience in a medical front office or patient-facing healthcare role preferred
- Familiarity with medical terminology, insurance verification, and billing processes
- Proficiency with EMR/EHR systems and general computer skills
- Excellent communication, interpersonal, and customer service skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Compassionate, patient-centered attitude with a commitment to confidentiality (HIPAA)
About Us:Richmond Family Clinic has been a trusted cornerstone of healthcare in the Richmond, MO community, providing compassionate, high-quality care to patients and families of all ages. Our patients choose us for our personalized approach and dedication to their well-being.