Patient Services Representative

Location: New York City, NY
Job Type: Contract [NO BENEFITS]
Work Arrangement: 100% On-site

Pay Rate: $18.00–$20.00 per hour

Job Summary

We are seeking a detail-oriented and customer-focused Patient Services Representative to support daily operations in a busy healthcare practice. The ideal candidate will have experience in patient registration, appointment scheduling, insurance verification, payment collection, medical terminology, and general administrative duties.

The Patient Services Representative serves as a primary point of contact for patients, families, and healthcare professionals. This role is responsible for ensuring an efficient check-in process, maintaining accurate patient records, coordinating appointments, and delivering excellent customer service.

Key Responsibilities

Patient Registration

• Register patients and accurately enter clinical, demographic, and financial information into designated registration systems.
• Verify patient information and ensure registration records are complete and accurate.

Appointment Scheduling

• Schedule patient appointments and coordinate ancillary services.
• Confirm appointments and conduct reminder and follow-up calls for missed appointments.

Insurance Verification and Eligibility

• Understand New York State third-party payer eligibility requirements.
• Verify insurance coverage and maintain familiarity with commercial insurance and managed care guidelines.

Payment Collection and Reconciliation

• Collect patient co-payments and other applicable payments.
• Match payments to corresponding charges and maintain accurate payment documentation.
• Assist with daily cash reconciliation and deposit preparation.

Billing and Encounter Documentation

• Complete visit encounters and enter applicable CPT-4 and ICD-9-CM codes.
• Reconcile charges against source documents and report discrepancies.
• Refer complex billing issues to the appropriate coordinator.

Referral Processing

• Process managed care referrals and complete related administrative documentation.

Patient Check-In and Customer Service

• Greet patients, verify information, and prepare registration forms.
• Provide directions and arrange transportation when necessary.
• Respond professionally to patient questions and concerns.
• Maintain a welcoming and patient-focused environment.

Patient Flow Management

• Monitor waiting room activity and help minimize delays.
• Assist with resolving registration and post-visit processing issues.

Administrative Support

• Maintain clerical supplies and organize encounter forms.
• Retrieve laboratory results, sort mail, and file documents.
• Perform additional administrative and clerical duties as assigned.

Team Collaboration

• Communicate effectively with patients, families, colleagues, and healthcare professionals.
• Assist with orienting and training entry-level or float staff when needed.

Required Qualifications

• High school diploma or equivalent.
• Thorough knowledge of medical terminology.
• Basic understanding of CPT-4 and ICD-9-CM coding.
• Typing speed of 25–35 words per minute with a high level of accuracy.
• Experience collecting and recording patient clinical, demographic, and financial information.
• Understanding of managed care, commercial insurance guidelines, and payer eligibility requirements.
• Ability to process patient payments, maintain accurate financial records, and assist with cash reconciliation.
• Strong customer service, verbal communication, and organizational skills.
• Effective problem-solving abilities and attention to detail.
• Ability to manage multiple priorities and remain professional when handling stressful situations.
• Proficiency in general clerical and administrative tasks.

Preferred Experience

• Previous experience in a hospital, outpatient clinic, medical office, or physician practice.
• Familiarity with patient registration and scheduling systems, including IDX and Eagle.
• Experience with patient check-in/check-out, appointment confirmations, and referral processing.
• Knowledge of insurance eligibility verification, co-payment collection, billing support, and encounter documentation.