Patient Services Representative 2-18 fillable.pdf
Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors.
POSITION RESPONSIBILITIES:
- Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
- Verifies and updates patient information at each visit (address, phone, insurance, etc.)
- Intake of insurance information and verification
- Management of patient flow
- Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
- Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
- Provides patient services, including resolving complaints, making daily reminder calls, etc.
- Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol.
- Provides translation services as able and appropriate.
- Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
- Performs other related duties as required or assigned.
Organizational
- Adheres to the organizations mission, vision and values.
- Adheres to the organization's policies regarding time and attendance.
- Complies with accepted dress code and maintains a professional image.
- Demonstrates reliability and trustworthiness.
- Manages time and other resources to meet established goals within the agreed upon time frames.
- Demonstrates flexibility in the acceptance and completion of work assignments.
- Participates in the department's performance improvement activities.
- Maintains patient/employee confidentiality in the management of information.
- Observes the Health Care System's compliance policies.