Patient Services Representative

Qualifications: Education/formal training/licensure/certification/experience: High School graduate; knowledge of medical terminology. college/continuing education or experience in one or more of the: • Customer service.

Overview:

Major Job Functions:
1. Registration
2. Scheduling
3. Estimates/collections
4. Communication and exceptional customer service
5. Process flow of patient therapy episode of care
6. Referral entry
7. Verification of insurance and benefits
8. Processes prior authorization of services
9. Assists in management of work queues as directed

Qualifications:

Education/formal training/licensure/certification/experience:
High School graduate; knowledge of medical terminology. Preferred: Related
college/continuing education or experience in one or more of the:
• Customer service
• Healthcare office
• Billing/coding
• Business