Join our team of Life Changers!
UPMC is hiring a full-time Patient Service Representative to support our busy McKeesport Internal Medicine team/office.
Shift/Hours: Monday-Friday around 7:45am-4:30pm - No weekends or holidays!
Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.
Apply today!
Responsibilities:
- Provide a warm greeting for all patients
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Collect copayments and any other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout
- Schedule follow-up appointments within the practice at checkout
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition program and explain benefits
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA rules and regulations
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
- Prior healthcare/medical office experience if highly preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran