Patient Services Representative II, Physical Therapy, Sunnyvale

We are so glad you are interested in joining Sutter Health!

Organization:

PAMF-Palo Alto Medical Foundation CAD

Position Overview:

Join Palo Alto Medical Foundation (PAMF) and play a vital role in creating an exceptional experience for every patient who walks through our doors. As a Patient Services Representative II, you will serve as a trusted first point of contact, providing compassionate, patient-centered service while supporting seamless clinic operations in a collaborative and innovative healthcare environment.

In this highly visible role, you will welcome and assist patients, coordinate appointments, verify insurance and demographic information, maintain electronic health records (EHR), and facilitate registration and intake processes. Your ability to build rapport, communicate effectively, and deliver outstanding customer service will help ensure patients feel valued, informed, and supported throughout their care journey.

The ideal candidate thrives in a fast-paced outpatient setting, demonstrates strong attention to detail, and is passionate about making a positive impact on the health and well-being of the communities we serve. You will work alongside dedicated healthcare professionals who are committed to excellence, innovation, and delivering high-quality care.

Additional responsibilities may include supporting department-specific workflows, assisting with training and onboarding staff, and contributing to continuous improvements that enhance both the patient and team experience. All duties are performed in accordance with organizational policies and local, state, and federal regulations to ensure patient privacy, safety, and quality care.

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience


TYPICAL EXPERIENCE:

1 year of recent relevant experience.


SKILLS AND KNOWLEDGE:

Basic knowledge of insurance policies and procedures, as well as patient billing.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s Protected Health Information (PHI).

Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8/10 Blended

Days of the Week:

Variable

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.