Patient Services Representative | Hospital Admitting | Multiple Openings

Job Summary

Gritman Medical Center is seeking a Patient Services Representative (PSR) to provide essential administrative and clerical support in a fast-paced healthcare setting. This role ensures smooth patient registration, appointment scheduling, and effective communication between healthcare providers, patients, pharmacies, and other medical offices. The PSR I is expected to maintain strict confidentiality in compliance with HIPAA regulations while delivering excellent customer service and professionalism in every interaction.

Key Responsibilities

• Greet and assist patients and visitors in person and over the phone with professionalism and a positive attitude.
• Monitor call queues and patient wait times, ensuring efficient service.
• Maintain accurate patient accounts, process payments, and balance cash drawers.
• Enter and verify insurance and patient information with a high level of accuracy.
• Schedule patient appointments appropriately based on clinic protocols.
• Assist with medical record requests and chart preparation.
• Ensure the reception area remains clean, organized, and welcoming.
• Uphold patient privacy and rights by maintaining strict confidentiality.
• Respond to patient concerns or complaints professionally and efficiently.

Qualifications & Requirements

• Education: No specific education required.

• Experience:

• Must have experience working with computers.

• Knowledge of basic office functions, including message-taking, data entry, and cash handling.

• Previous experience in a medical office is preferred.

• Skills & Abilities:

• Strong customer service, written, and verbal communication skills.

• Ability to multitask in a fast-paced environment.

• Proficiency in computer programs and multi-line phone systems.

• Critical thinking and problem-solving skills with minimal supervision.

• Demonstrated flexibility and ability to adapt to changing workflows.

Physical & Environmental Demands

• Ability to sit, stand, bend, twist, and kneel throughout the day.
• Requires occasional lifting (up to 35 lbs.), reaching, and pushing/pulling.
• Frequent interaction with patients, staff, and visitors in a busy office environment.
• Potential exposure to seasonal outdoor conditions and public health risks.