Patient Services Representative - UPMC Orthopedics
UPMC Orthopedics is hiring a Patient Services Representative (PSR to join the team at Arlington Orthopedics in Harrisburg, PA. This is a great opportunity to be part of a busy orthopedic practice while providing an excellent experience for patients throughout their visit.
Schedule: Monday through Friday with shifts scheduled between 6:30 a.m. and 7:00 p.m., depending on the day. No holiday requirements.
Location: Arlington Orthopedics, 820 Sir Thomas Court, Harrisburg, PA 17109
If you're organized, customer-focused, and enjoy working in a fast-paced healthcare environment, we encourage you to apply and grow your career with UPMC Orthopedics.
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patients through the use of self-arrival technology or check patients in at the front desk, depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout.
- Schedule follow-up appointments within the practice at checkout.
- Schedule or connect patients to resources to schedule ancillary services at checkout.
- Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up on unresolved patient questions or needs to ensure appropriate continuity of care.
- Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectations of the UPMC Experience.
- Register patients in the Biometrics (fingerprint recognition program and explain the benefits.
- Promote the MyUPMC patient portal and assist patients with registration when applicable.
- Assist patients with understanding their financial responsibility and connect them to advocacy resources as needed.
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain the signature of the patient or family member for consent to treatment and financial responsibility, following Health Insurance Portability and Accountability Act (HIPAA rules and regulations.
- Appropriately distribute/triage phone calls to other areas and/or clinical providers.
- Assist with administrative duties in the office, including but not limited to scanning medical records and faxing.
- Stay informed on the navigation and usability of the UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran