Job Title: Patient Services RepresentativePurpose: To support providers and assist patients with the administrative and clerical needs of the practice.Reports to: Practice Manager or designee (Office Coordinator or Team Leader)CMA Pledge to Service ExcellenceAll CMA employees are required to display the following cornerstones in representing themselves as an employee of Cayuga Medical Associates:Patient-Centered Excellence: We will provide exceptional and compassionate care, one patient at a time.Teamwork: We will work together as a cohesive team.Safety: We will maintain a respectful and peaceful atmosphere.Professionalism: We will act in a professional and positive manner.Essential Job FunctionsBased on division of duties and workflow in each location, duties may include some or all of the following:Check in patients upon arrivalVerify/update patient demographicsScan insurance cardsObtain signatures on required forms (HIPPA, etc.)Update status in Epic (arrived, waiting, etc)Collect outstanding balances and copaysAssist with additional scheduling such as labs, x-rays, procedures or testing, send ordersTake messages or triage phone callsSchedule patient appointmentsInitiate paperwork for insurance referrals and preauthorizationsMail new patient questionnairePrint schedules for the next dayPlace provider meetings in OutlookAppointment confirmation callsCheck out patient and print AVSResponsible for daily cashoutAnswer telephone and triage as appropriateMake appointments over phone with appropriate providerPlace new and returning patients in provider schedule according to office protocols/provider templateMake follow-up appointmentsOpen/organize templates for providersAssist with physician meeting scheduling (in some practices)Call for insurance referrals and preauthorizationsSend emails to patients in regard to patient portalRecords releasesFax tank and scan recordsKnowledge, Skills and Abilities:Excellent customer service skillsAbility to think through potential solutions to issues and problem solveGood time management and prioritization skillsGood computer skills-Epic and Microsoft Office are utilizedThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required for successful performance of this role. You may be asked to work in another department on occasion if staff shortages occur and if your home practice has the ability to float from one department to cover another. Other duties and responsibilities may be assigned as necessary.Education and Training:High school diploma or equivalentPrevious medical office experience preferredCollege level training/education in a healthcare support field preferredPrevious EMR use/training helpfulPhysical Requirements:Sitting - 90%Standing - 10%Reaching - 50%Bending - 20%Lifting - must be able to lift 25 lbs.Working Environment:Pleasant conditions; comfortable indoor climate with suitable equipment and tools to carry out the responsibilities of the jobPersons in this job may be exposed to communicable disease through patient care and interaction
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