Patient Services Representative - FT

Duties/Responsibilities:

• Display High degree of accuracy, collects, verifies and enters patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis into EMR System
• Consistently and accurately obtains and interpret the patient's insurance benefits and processes the ability to communicate this information accurately to the patient and co-workers.
• Consistently has the patient sign and scan all necessary documents for completion of the admission process
• Upon decision of patient's admission, perform the admission notification (NOA) process which is required communication with patient's payer to ensure that the payment for patient's inpatient stay is secured.
• Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances, and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
• Documents accounts clearly and accurately with all activity completed on every account.
• Receives and properly responds to incoming patient referrals for admission, by referral entry and scheduling of appointments within EPIC.
• Performs other duties as assigned

Required Skills/Abilities:

• Must have a basic understanding of core Microsoft suite
• Basic Keyboarding skills
• Critical thinking, sound judgment and strong problem-solving skills essential
• Team oriented, open minded, flexible, and willing to learn
• Strong attention to detail and accuracy required
• Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking complex, fast paced and challenging department.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Standing and walking frequently
• Must be able to lift up to 20 pounds at times.