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Job Type
Full-time
Description
Job Purpose:
The Floater Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.
Duties:
- Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and align with our Mission Statement while performing assigned duties.
- Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
- Ensure new and existing patients' registration and scheduling needs are met.
- Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
- Complete appropriate forms and enter patient information into the EPIC EHR system.
- Collect patient fees.
- Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
- Answer high-volume calls in a timely manner and direct calls to appropriate staff.
- Copy and scan patient information.
- Review and update FQHC (Federally Qualified Health Center) documents.
- Provide excellent customer service.
- Call patients for appointment reminders.
- Scrub the charts before the visit for patients who will be seen in the clinic.
- Verify insurance coverage and notify the patient if the provider is not credentialed with their insurance.
- Provide good faith estimates to patients before appointment.
- Offer prompt pay or sliding fee scale.
- Schedule and/or cancel patient appointments.
- Assist with credentialing as needed.
- Other related duties as may be assigned by the Supervisor.
Floater Duties:
- This position is assigned to the main clinic as a "home" base.
- Travel between Waterfall's five clinics will be necessary to cover for PSRs who are absent due to illness, PTO, leaves of absence, etc.
- If employee is traveling between clinics using their own vehicle, employee will be reimbursed for mileage travelled, consistent with the Mileage Reimbursement Policy.
- Employee will be paid their normal hourly rate for travel between clinics, consistent with State and Federal rules and statutes.
Requirements
Education and/or Experience and Qualifications:
- High School Diploma or GED
- Experience in health care, customer service, or public relations preferred.
- Strong computer skills including experience with Microsoft office software.
- Excellent verbal and written communication, problem solving and organizational skills.
- Understanding of labor law and employment equity regulations
Licensures/Certifications:
- Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
- Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.
Immunizations Required:
Physical Requirements:
- Prolonged periods sitting at a desk working at a computer.
- Able to lift 15 pounds occasionally.
- Travel between Clinics
Benefits:
- Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start).
- 7 Paid Holidays (You must be scheduled to work the holiday to qualify for holiday pay).
- Medical/Dental/Vision (100% employer paid).
- 401K Retirement Plan (6% match).
- Options for long-term disability.
- $50,000 Life Insurance Policy (options for additional voluntary life).
- Additional Voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available.
- Employee Assistance Program (EAP).
- Downtown Health and Fitness gym membership discount.
- Headspace Care employer paid membership.
Salary Description
$18.54 to $22.64