Patient Services Representative Floater needed for healthcare facility located in the Mercer County, NJ. This individual will float between locations.
Primary Responsibilities:- Greet patients, verify appointment, take copayments, and assist with any reappointment questions.
- Answers telephone calls in the queue in a timely manner.
- Follow up with patient and physician's requests.
- Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate.
- Verifies insurance information
- Verifies all patient demographic information.
- Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand.
- Verifies patient understands all prep instructions.
- Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed.
- Interfaces with Lead regarding any and all departmental concerns.
- Attends staff meetings regularly and follows all company policies and procedures.
Qualifications:- High School Diploma or GED required.
- Demonstrated proficiency with computer technology.
- Ability to handle multiple tasks on a timely basis and work in a team environment.
- Excellent verbal and written communication skills.
- Demonstrated ability to speak effectively and present a pleasant, professional demeanor/image during telephone conversations or in person.
- Adherence to following established procedures and make sound decisions based on those procedures.
- Ability to handle sensitive and confidential information according to policy.
Schedule - Hours will range from 6:30am-3pm, 7:30am-4pm, 8am-4:30pm, and 11am-7:30pm Monday through Friday and one rotating Saturday once a month
Benefits:- Health, dental & vision insurance
- Company-paid life and long-term disability insurance
- 401k profit sharing plan.
- 15 PTO days within first year and 5 accrued sick days