Patient Services Representative - Doctor's Pavilion

An ambulatory care center is seeking a Patient Services Representative in Brooklyn, NY to support front desk, patient intake, scheduling, and registration functions in a high-volume medical setting. The role is focused on delivering professional customer service, maintaining accurate records, and supporting a smooth patient experience.

About the Opportunity:

• Shift: Day shift
• Schedule: Monday-Friday
• Hours: 7:30am to 3:30pm
• Setting: Ambulatory care center

Responsibilities:

• Answer telephones professionally and provide courteous assistance to patients and visitors.
• Check in patients, verify forms, and accurately enter registration information into electronic systems.
• Collect demographic, financial, and insurance information and maintain data accuracy.
• Schedule and confirm appointments, coordinate diagnostic tests, and support patient flow in the waiting area.
• Process referrals, prior authorizations, and routine front desk clerical tasks while maintaining confidentiality.

Qualifications:

• At least 1 year of clerical or service experience, preferably in a medical environment.
• High school diploma or GED.
• EMR experience.
• Knowledge of medical terminology and HIPAA guidelines.
• Experience with registration, billing, or electronic scheduling systems.

Desired Skills:

• Bilingual (English and Cantonese or Mandarin)
• Experience in a high-volume medical setting.
• Familiarity with Microsoft Office and medical office systems.