Patient Services Representative - Bilingual (preferred) | Full-Time

The Staff Pad is proud to partner with a reputablehealth center in Pomona, CA committed to providing access to high-qualityhealthcare while empowering patients, employees, and community partners toimprove their well-being and strengthen the health of the communities theyserve.

We are seeking dependable Customer ServiceRepresentatives to deliver exceptional service and enhance the patientexperience by ensuring a welcoming, timely, and accurate check-in process.

Reporting to the Clinic Manager, the CustomerService Representatives are responsible for greeting and assisting patients andvisitors with courtesy, professionalism, and respect while creating a positivefirst impression.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

• Welcome patients and clinic visitorswith a warm, friendly smile
• Greet and assist all patients andvisitors promptly, courteously, and professionally
• Treat patients, visitors, and staff withdignity, kindness, and compassion
• Deliver exceptional customer service toenhance the patient and staff experience
• Support smooth patient flow by promptlycompleting check-in and communicating next steps
• Verify patient eligibility and assistwith enrollment in additional programs based on program qualifications
• Verify and update patient demographics,insurance, and other required information in the EMR
• Collect payments and follow cash-handlingprocedures established by the Finance Department
• Obtain required patient documentation,including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
• Assist patients with completing requiredforms
• Notify back-office care team memberswhen patients complete the check-in process
• Confirm appointments & follow up onappointment no-shows as directed
• Maintain assigned program logs asdirected by the Clinic Manager
• Actively participate in assigned careteam meetings
• Complete assigned clinic closing duties,including securing the facility at the end of the shift
• Maintain a safe, comfortable environmentfor patients, families, and staff
• Follow HIPAA standards and maintainstrict patient confidentiality
• Perform other duties andresponsibilities as assigned

What We Are Looking For

Skills and Attributes

• Prior experience in a dental setting required
• Excellent customer service andprofessional phone etiquette
• Strong computer skills, includingkeyboarding, Windows, and accurate data entry
• Bilingual in English and Spanish required
• Exceptional patient relations andinterpersonal skills
• Ability to work effectively with diversepopulations

What You Can Expect

Work Environment

• Fast-paced clinic front-office environment
• Frequent interaction with patients, visitors, and staff
• Shared office space with extended computer use
• Occasional travel to clinic and meeting locations within the service area

Compensation and Benefits:

• Competitive Pay
• Medical, Dental and Vision Insurance
• Holiday Vacation and Sick Leave
• Employee Assistance Program
• Life Insurance (Basic + Voluntary)
• Tuition Reimbursement
• 403(b) Retirement plan with 6% match

If you are a compassionate, service-mindedprofessional who enjoys helping others and creating positive patientexperiences, we’d love to hear from you. Join a team where your dedication andattention to detail help patients feel welcomed, supported, and cared for atevery visit. Apply today !