Eligible nurse leaders must obtain and maintain one of the following nursing leadership certifications by December 31, 2028: ANCC Nurse Executive (NE) or AONL Certified Nurse Manager and Leader (CNML). To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values—integrity, patient-centered, respect, accountability, and compassion—which guide what we do each day as healthcare professionals.

Overview:

Patient Services Nurse Manager – Med/Surg 6-7

Location: New Haven, CT

Position Type: Full Time, Benefits Eligible

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values—integrity, patient-centered, respect, accountability, and compassion—which guide what we do each day as healthcare professionals.

As the Patient Services Nurse Manager for Med/Surg 6-7, you will translate hospital strategy into exceptional day-to-day patient care. You will lead clinical operations, develop and support a diverse nursing team, and foster a collaborative environment focused on quality, safety, service, and responsible resource stewardship.

This role offers the opportunity to shape unit goals, strengthen interdisciplinary partnerships, and advance patient- and family-centered care. Our approach is grounded in participation, dignity and respect, information sharing, and collaboration.

Responsibilities

Clinical Quality & Patient Outcomes

• Lead unit operations to achieve safe, efficient, and cost-effective clinical outcomes.
• Use quality, safety, and service data to identify trends, address performance gaps, and sustain improvements.
• Promote evidence-based practice and seamless coordination of care across disciplines and departments.

Team Leadership & Development

• Provide visible, collaborative leadership that supports engagement, accountability, recognition, and innovation.
• Guide staffing, performance management, professional development, and succession planning for the unit.
• Create a positive work environment where team members can grow and deliver exceptional care.

Operations & Fiscal Management

• Develop and manage the unit budget while maintaining quality, productivity, and responsible resource utilization.
• Set clinically and fiscally responsive unit goals in partnership with divisional and hospital leadership.
• Anticipate operational needs and secure the resources required to support patient care.

Patient, Family & Customer Experience

• Advance patient- and family-centered care through participation, dignity and respect, information sharing, and collaboration.
• Establish service standards that reflect excellence for patients, families, physicians, staff, and partner departments.
• Analyze service and satisfaction trends and lead timely resolution of concerns.

Organizational Leadership & Collaboration

• Represent the unit and organization as an informed and supportive leader aligned with Yale New Haven Health’s mission and values.
• Collaborate with patients, families, physicians, nursing leaders, and interdisciplinary partners to meet strategic objectives.
• Formulate and execute unit vision, goals, and plans consistent with hospital policies and priorities.

Qualifications

Education

• Bachelor of Science in Nursing (BSN) required.
• Master’s degree preferred.

Experience

• Five to six years of experience, including clinical practice.
• Two to three years of demonstrated leadership, supervisory, or management experience required.

Licensure & Certification

• Current Connecticut Registered Nurse license required.
• Eligible nurse leaders must obtain and maintain one of the following nursing leadership certifications by December 31, 2028: ANCC Nurse Executive (NE) or AONL Certified Nurse Manager and Leader (CNML).

Skills

• Demonstrated ability to lead a large, diverse workforce in a 24-hour operational environment.
• Ability to manage multiple priorities and lead organizational change.
• Excellent communication, collaboration, and customer service skills.
• Proficiency with computer-based information systems that support care delivery.
• Knowledge of operational budgeting, finance, and quality-improvement processes.

Physical Demands

This position carries 24-hour accountability for unit operations. The role requires prolonged standing, walking, and lifting and may involve exposure to blood, body fluids, and other biohazards.

Benefits

• Competitive compensation based on experience and qualifications.
• Comprehensive health, dental, and vision coverage.
• Retirement savings options with employer contributions.
• Paid time off and employee wellness resources.
• Professional development and continuing education opportunities.

EEO/AA/Disability/Veteran