Patient Services Manager

• Manages patient food service activities while ensuring compliance with established policies, procedures, and regulatory standards.
• Leads patient services staff to ensure meals are accurately prepared and delivered in a timely manner.
• Conducts patient and department rounding to assess satisfaction, address concerns, and identify opportunities for service improvement.
• Oversees the diet office and patient ambassador program to ensure an exceptional patient experience.
• Maintains safety, sanitation, and quality compliance throughout all patient dining operations.
• Supervises tray line operations and/or the room service program to ensure accuracy, efficiency, and patient satisfaction.
• Collaborates with clinical nutrition, nursing, and hospital leadership teams to support patient-centered care.

Leadership:

• Leverage Aramark's coaching model to engage, develop, and support team members in achieving their full potential.
• Reward and recognize employees while fostering a culture of accountability and teamwork.
• Ensure individual and team performance meets operational objectives and client expectations.
• Plan and lead daily team briefings and communicate departmental priorities effectively.
• Demonstrate strong time management, prioritization, and problem-solving skills to support daily operations.
• Ensure safety and sanitation standards are consistently maintained throughout the department.

Client Relationship:

• Maintain effective client and customer relationships that support operational success and service excellence.
• Identify client needs, communicate operational progress, and proactively address concerns.
• Demonstrate exceptional customer service utilizing Aramark's service model and hospitality standards.

Financial Performance:

• Assist with the completion and maintenance of financial reports and departmental documentation.
• Support achievement of client and company financial goals.
• Utilize Aramark processes, systems, and performance metrics to identify opportunities for operational improvement.
• Monitor labor, productivity, ordering, and inventory trends to support financial performance.

Productivity:

• Create value through efficient operations, effective cost controls, and sound resource management.
• Support Operational Excellence initiatives by meeting food, labor, quality, and service targets.
• Ensure team members are properly trained and equipped to perform their responsibilities successfully.
• Supervise production, quality, and operational execution to ensure consistent results.

Compliance:

• Maintain a safe and healthy environment for patients, customers, visitors, and employees.
• Comply with all applicable policies, procedures, and regulations, including those related to safety, sanitation, health, and wage and hour requirements.
• Ensure readiness for regulatory inspections, audits, and client reviews.