Patient Services Coordinator

Summary:

• Location: 119 Belmont Street, Worcester, MA 01605
• Work Mode: Onsite
• Schedule: Full-Time, 40 Hours Weekly, 7:00 AM – 3:30 PM
• Weekend and Holiday Rotation Required
• Contract with potential for Temp-to-Perm conversion based on performance, attendance, and business need
• Start Date: ASAP Upon clearance

Responsibilities:

• Register patients and accurately enter demographic, insurance, and related information into patient registration systems
• Obtain required patient signatures including HIPAA and Consent to Treat documentation
• Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications
• Resolve insurance discrepancies and obtain required coverage information
• Verify workers’ compensation and automobile insurance coverage when applicable
• Schedule and arrive Radiology, Laboratory, and ancillary service appointments
• Complete Emergency Department and Labor & Delivery registrations
• Coordinate services across multiple departments to support patient care
• Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts
• Perform Surgical Day admissions
• Manage bed control, transfers, admissions, and discharge activities
• Provide patients with preparation instructions for scheduled services and procedures
• Assess patient financial needs and coordinate referrals to financial counseling
• Perform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailing
• Maintain accurate records, logs, files, and departmental documentation
• Complete online death certificate registry documentation
• Receive and secure patient valuables
• Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing
• Maintain compliance with departmental policies, quality standards, and safety regulations
• Participate in meetings, training, and continuous improvement initiatives
• Perform additional duties as assigned

Requirements:

• High School Diploma or GED required
• Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience required
• Experience working in a fast-paced, high-volume healthcare environment
• Experience collecting and verifying patient demographic and insurance information
• Strong customer service and communication skills
• Strong data entry skills with attention to detail
• Proficient computer and data entry skills
• Experience using Windows-based systems and navigating multiple applications
• Ability to accurately document and maintain patient information
• Ability to work effectively in a team-oriented environment
• English speaking, reading, and writing proficiency
• Reliable attendance and punctuality
• Ability to work onsite in a hospital outpatient and Emergency Department environment

Preferred Skills:

• Associate Degree or Healthcare-related certificate
• 1–2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience
• Emergency Department, Labor & Delivery, or inpatient admissions experience
• Previous insurance authorization or verification experience
• Experience with hospital registration systems (Epic, Cerner, Meditech, or similar)
• Knowledge of medical terminology
• Bilingual speaking, reading, and writing skills