Patient Services Coordinator

Join Our Team as a Patient Services Coordinator!

Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you!

Job Summary:

The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office's day-to-day operations.

Responsibilities:

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a dental office or customer service role is preferred.
• Excellent communication and organizational skills.
• Knowledge of dental office management software.

Work Environment:

• Mostly desk-based with some patient interaction in the reception area.
• Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.

What We Offer:

• Comprehensive Benefits Package (Medical, Dental, Vision, & Supplemental Life)
• Company Provided Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• 401(k) Plan
• Learning Management System (LMS) to keep your skills sharp
• Opportunities for professional growth and development
• A great collaborative team environment!

At Chester County Orthodontics, we're more than just an orthodontic practice. We're a team that laughs together, works hard together, celebrates wins together, and genuinely cares about one another. Our patients are like family, and we believe our employees should feel the same way.

We're looking for someone who brings positive energy, a caring heart, and a team-first attitude every single day. Experience is wonderful, but attitude, kindness, and a willingness to learn are just as important to us.

You'll Thrive Here If You:

• Love connecting with people and making them feel welcome from the moment they walk through the door.
• Have a positive, upbeat personality and enjoy being part of a fun, fast-paced environment.
• Are organized, dependable, and able to multitask while maintaining a smile.
• Communicate professionally and compassionately with patients, parents, and teammates.
• Enjoy solving problems and helping others.
• Are eager to learn, grow, and continuously improve your skills.
• Take pride in delivering exceptional customer service and creating memorable patient experiences.
• Believe that teamwork, respect, and accountability are key to success.
• Want more than just a job. You're looking for a place where you can build a career and grow alongside a supportive team.

What Makes Chester County Orthodontics Different?

We work hard because we care deeply about our patients and each other. We believe in investing in our team, supporting personal and professional growth, and creating an environment where everyone feels valued, respected, and empowered to succeed. If you're looking for a workplace that feels like family, encourages growth, and knows how to have fun along the way, we'd love to meet you.

Bring your smile, your enthusiasm, and your desire to grow. We'll help you build the rest. ?

At Chester County Orthodontics, our Front Desk Coordinator is the first smile our patients see and the heart of the patient experience. This role is perfect for someone who loves building relationships, creating a welcoming atmosphere, and keeping things running smoothly in a fast-paced environment. From greeting patients and scheduling appointments to answering phones and supporting our clinical team, you'll play a vital role in helping our practice deliver exceptional care.

We are looking for an energetic, organized, and compassionate individual who enjoys working with people and values teamwork. At Chester County Orthodontics, we are proud of our fun, positive culture where we work hard, support one another, and genuinely care about the growth and success of every team member. If you're looking for more than just a job and want to be part of a practice that invests in your future and encourages you to grow both personally and professionally, we'd love to meet you.

Join a team that loves what they do, values each other, and makes a difference in patients' lives every day.