Patient Services Coordinator

At-a-Glance:
Are you ready to build your career by joining a healthcare provider? If so, our client is hiring a Patient Services Coordinator.

Position Type:

• Contract Length: 18 weeks
• On-Site
• Day 4x10-Hour (07:30 - 18:00)

• REQUIRED: 1 year of experience in medical office or related healthcare experience
• SCHEDULE: Mon / Wed / Thurs / Fri, 0730-1800 (no weekends, no holidays, no call)

• ESSENTIAL FUNCTIONS:
  • Perform all core front-office functions, including patient registration, check-in, copay collection and check-out processes, ensuring accurate demographic and insurance information is collected and updated.
  • Schedule, confirm, and modify routine and basic healthcare services in accordance with clinic standards and provider availability. May include supporting procedural / surgery scheduling as needed.
  • Deliver high-quality customer service by addressing patient needs, resolving concerns, and escalating issues as appropriate.
  • Navigate and document within electronic medical records (EMR) systems to maintain accurate and timely patient records.
  • Operate and manage multi-line phone systems to route calls, take messages, and respond to inquiries efficiently.
  • Serve as the first point of contact for patients and support smooth operation of the clinic, providing courteous and professional communication in person and over the phone.
  • Complete a variety of administrative and clerical tasks, including scanning, filing, managing the wait list and data entry to support daily clinic operations.
  • Assist with monitoring appointment availability and optimizing scheduling templates.
  • Independently resolve routine patient and scheduling issues using established clinic standards, escalating complex issues appropriately.
  • Support onboarding of new team members by modeling workflows and best practices.
• KNOWLEDGE, SKILLS & ABILITIES:
  • Ability to communicate clearly and professionally with patients, families, and healthcare team members in person, over the phone, and in writing.
  • Ability and willingness to learn multi-line phone systems (e.g. routing calls, taking messages, responding to inquiries with courtesy and efficiency), electronic medical records (EMR), standard office applications (e.g., email, word processing, spreadsheets) and common office tools (e.g. printers, scanners, copiers, and fax machines).
  • Demonstrates resilience and the ability to adjust to changing priorities, workflows, and patient needs in a fast-paced environment.
  • Committed to providing a positive patient experience through empathy, responsiveness, and professionalism.
  • Ability to independently resolve routine patient and scheduling issues using established standards and workflows.
  • Ability to identify and escalate complex issues to appropriate personnel.
  • Willingness and ability to support onboarding of new team members by modeling workflows and best practices.
  • Knowledge of electronic medic

Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Komal at 862-390-7418 to learn more.