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Patient Services Coordinator - Radiation Therapeutic Scheduling - Evening / Night

MD Anderson

Houston, TX

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JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Cancer, Clinical Information Systems, Co-Payments, Communication Skills, Cross-Functional, Disability Insurance, Health Plan, Healthcare, High School Diploma, Hospital, Interpersonal Skills, Medical Records, Medical Treatment, Organizational Skills, Patient Care, Patient Confidentiality, Pivotal CRM, Record Keeping, Safety/Work Safety, Time Management
LOCATION
Houston, TX
POSTED
30+ days ago
The Patient Services Coordinator supports the Radiation Therapeutic Scheduling Department by ensuring accurate scheduling, timely coordination of care, and clear communication across patient and clinical workflows. Through daily interaction with patients, families, and clinical personnel, the Patient Services Coordinator helps maintain an organized, safe, and informed care environment. This role strengthens operational reliability and contributes directly to efficient patient access and treatment coordination.

As a key contributor within MD Anderson Cancer Center, the Patient Services Coordinator plays an essential role in advancing the institution's mission by supporting high-quality patient experiences and reliable administrative processes. MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Patient Services Coordinator collaborates with multidisciplinary teams to maintain accuracy, confidentiality, and continuity throughout the patient care journey.

The ideal candidate for the Patient Services Coordinator role brings strong communication skills, experience supporting patients or customers, and familiarity with scheduling or administrative workflows. Preferred candidates may have healthcare experience, comfort with clinical systems, and the ability to manage a variety of inquiries while maintaining accuracy and professionalism.

Minimum $19.23 - Midpoint $24.04 - Maximum $28.85

The typical work schedule is 2:30pm-11pm.

Work location: Proton Therapy Center.

Why Us?
The Patient Services Coordinator contributes meaningfully to MD Anderson's mission by supporting accurate scheduling, reliable communication, and efficient coordination that improves the patient experience. This role offers opportunities to build operational expertise, collaborate with multidisciplinary teams, and support long-term career growth while maintaining work-life balance.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities
Patient & Family Communication
• Greet, orient, and respond to questions from patients and families
• Advise patients and families on available services and next steps
• Schedule and coordinate provider visits, diagnostic tests, procedures, and treatments based on provider orders
• Maintain a safe environment for patients, coworkers, and visitors

Multidisciplinary Team Communication
• Use interpersonal and communication skills to meet customer needs
• Acknowledge and clarify customer requests, inquiries, or complaints to ensure needs are documented and addressed
• Communicate scheduling information and preparation requirements to patients, families, physicians, team members, and other care areas via in-person, phone, mail, online applications, or secure messaging

Record Maintenance
• Prepare and maintain appointment templates and patient records electronically and manually
• Update patient information to maintain accurate records
• Maintain security and confidentiality of all patient information
• Process complex and varied documents and situations
• Focus on deadlines for task or assignment completion

Financial Activities
• Review and collect patient payments including co-payments, deductibles, and prepayments
• Update payment information in One Connect as directed by the Financial Clearance Center or Patient Access Services
• Reconcile and maintain the One Connect cash drawer daily and report discrepancies immediately
• Follow cash-handling guidelines including daily change-fund procedures
• Perform Medicare Secondary Payer Questionnaire validation for accurate billing
• Ensure coordination of benefits and Hospital Account Record assignments

Additional Duties
• Perform other duties as assigned

EDUCATION
  • Required: High School Diploma or Equivalent
  • Preferred: Associate's Degree

WORK EXPERIENCE
  • Required: 3 years Relevant work experience. or
  • Additional education may be substituted for required experience on a one-to-one basis.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information
  • Requisition ID: 179165
  • Employment Status: Full-Time
  • Employee Status: Regular
  • Work Week: Evening/Night, Evenings
  • Minimum Salary: US Dollar (USD) 40,000
  • Midpoint Salary: US Dollar (USD) 50,000
  • Maximum Salary : US Dollar (USD) 60,000
  • FLSA: non-exempt and eligible for overtime pay
  • Fund Type: Hard
  • Work Location: Onsite
  • Pivotal Position: No
  • Referral Bonus Available?: No
  • Relocation Assistance Available?: No

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About the Company

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MD Anderson