Patient Services Coordinator III - NHMG Cancer Admin

The Patient Services Coordinator III performs accurate patient registration, appointment scheduling, insurance verification, and financial transaction processing while supporting clinic operations through cross-training in multiple administrative functions. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.

What We Offer:

Novant Health Cancer Institute is seeking a Patient Serves Coordinator III to join our growing team. This role is responsible for delivering exceptional front-end administrative and customer service support while ensuring a positive and efficient patient experience.

The Patient Services Coordinator III performs accurate patient registration, appointment scheduling, insurance verification, and financial transaction processing while supporting clinic operations through cross-training in multiple administrative functions.

What We're Looking For:

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

What You'll Do:

    • Greet patients and provide outstanding customer service during check-in and check-out
    • Schedule and coordinate patient appointments
    • Verify insurance coverage and obtain necessary authorizations
    • Process patient registrations and financial transactions accurately
    • Support clinic operations through cross-training and administrative collaboration