Patient Services Coordinator III

Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. As a Patient Service Coordinator, you're not just the first face our patients see—you’re the voice of reassurance, the center of communication, and the thread that holds the patient experience together.

What We Offer:

Patient Service Coordinator

Location: Holly Springs, NC

Department: Carolina Family Practice and Sports Medicine   

Full‑Time | Monday - Friday 7:30am-5:00pm 

 

At Novant Health, we are committed to delivering remarkable care—wherever it’s needed, whenever it’s needed. As a Patient Service Coordinator, you're not just the first face our patients see—you’re the voice of reassurance, the center of communication, and the thread that holds the patient experience together. In this role, you don’t just support a clinic—you elevate it.

 

 Why Novant Health?

Work with one of the region’s top-ranked health systems committed to diversity, equity, and inclusion.

Be part of a collaborative culture that values innovative thinking and supports personal growth.

Receive competitive compensation and robust benefits through our Pay Factors-aligned structure.

Make a real difference—every day, in every conversation.

What We're Looking For:

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. 
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

What You'll Do:

Manage patient referrals 
Perform patient check-in and check-out processes
Schedule patient appointments and follow-ups
Verify insurance eligibility and coverage