Patient Services Coordinator III | Call Center

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Shift: Monday - Friday: 8AM until 4:30 PM

Call Center Responsibilities: 

This position will initially work in the facility’s call center before transitioning to front-office responsibilities, including patient check-in and check-out. The call center is supported by a team of six Patient Services Coordinators (PSCs). While working in the call center, the majority of the workday will be spent handling live patient calls.

Primary responsibilities will include:

• Answering a high volume of live patient calls
• Scheduling patient appointments
• Returning patient calls and assisting with scheduling needs
• Creating and routing in-basket messages to physicians and clinical teams
• Providing excellent customer service while assisting patients by phone

Candidates should be comfortable spending the majority of their workday on the phone in a fast-paced call center environment.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. 

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.