Patient Services Coordinator II - Bilingual Spanish

Job Type

Full-time

Description

Why work for Illinois Bone and Joint?

What you can expect from us

• A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, aswell as 401K, profit sharing, employee assistance program, and disability coverage
• A positive team environment with colleagues and managers committed to your success
• A culture of Trust, Respect and Pride
• Leadership Development pathways
• Opportunities to support IBJI Cares - our philanthropic group
• Career growth - as IBJI continues to grow, so do opportunities

• Bilingual Spanish
• Customer Service skills in a fast paced, multifaceted public-engaging environment
• Professional verbal and written communication
• Technical proficiency to work with multiple software platforms
• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
• No Weekends
• Occasional travel to nearby clinics to assist with coverage

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)

• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role required
• EHR experience with Epic experience preferred

• Bilingual Spanish
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process.
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

• Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
• Work may be stressful at times.
• Contact may involve dealing with angry or upset people.