Contact patients to explain documentation needed for insurance approval and equipment qualification.
Conduct follow-up calls with physician offices to ensure timely and accurate receipt of required forms.
Mail or fax insurance-related forms based on patient plan requirements and verify receipt.
Develop positive and professional rapport with medical office staff to ensure ongoing collaboration.
Review and analyze returned documents for accuracy and determine if re-evaluation is necessary.
Document and code medical forms according to process and procedure.
Maintain thorough and accurate records in line with compliance and departmental expectations.
Assist with in-office administrative duties including scanning, filing, organizing, and tracking patient and insurance documentation
Participate in regular team meetings, trainings, and support coverage needs including one late shift per week and one Saturday per month.
Meet daily productivity and documentation accuracy expectations as outlined by leadership.
Work a minimum of 40 hours per week with flexibility for overtime based on business needs
High school diploma or equivalent required.
1–2 years of experience in a call center, healthcare, or data entry support role preferred.
Excellent written and verbal communication skills with a professional telephone demeanor.
Detail-oriented with strong organizational and time management skills.
Comfortable working in a Windows-based computer environment.
Knowledge of medical terminology is a strong advantage.
Ability to manage sensitive documentation and meet performance metrics in a fast-paced setting