| Location | Charlotte, North Carolina |
Carolina Oncology Specialists has been caring for patients in Catawba County since 1983, offering patients high quality, personalized healthcare close to their own home so patients and caregivers don’t have to travel far for excellent care. Our patients experience the convenience of in-clinic chemotherapy treatments, as well as the treatment and management of blood disorders.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Position Name:Patient Services AssociateReports to:Scheduling Manager/SupervisorFLSA Status:Non ExemptDepartment:SchedulingLocation:Carolina Oncology Specialist Charlotte, NC
Position Summary
The Scheduling Assistant / Front Desk Attendant serves as the first point of contact for patients and visitors at Carolina Oncology Specialists. This roleis responsible fordelivering exceptional customer service while coordinating patient scheduling, managing front desk operations, and supporting clinical and administrative teams. The ideal candidate is highly organized, compassionate, and able to work efficiently in a fast-paced medical environment.
Key Responsibilities
Front Desk Operations
Greet and check in patients in a professional, courteous, and empathetic manner
Verify patient demographics, insurance information, and required documentation
Maintain a clean, organized, and welcoming reception area
Manage patient check-in/check-out processes
Collectand postco-paysand patient responsibilityas
Enterpatientinsurancepoliciesand perform real-time eligibility inthe Practice Management System when appropriate
Scheduling Coordination
Schedule, reschedule, and confirm patient appointmentsin accordance withprovider availability
Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)
Ensureaccurateentry of appointments into the scheduling system
Communicate appointment details clearly with patients and caregivers
Contact patientsregardingappointment reminders and changes
Administrative Support
Maintain and update patient records in the electronic medical record (EMR) system
Scan, file, and manage patient documentation efficiently
Assistwith insurance verification and referral tracking as needed
Collaborate with clinical staff to ensure smooth patient flow
Support front office workflows and special projects as assigned
Qualifications
Education & Experience
High school diploma or equivalent required
Prior experience in a medical office, scheduling, or front desk role preferred
Oncology or specialty practice experience is a plus
Skills & Competencies
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Proficiencywith EMR systems and basic computer applications
Ability to multitask and work effectively in a fast-paced environment
High attention to detail and accuracy
Compassionate and patient-focused attitude
Work Environment
Fast-paced outpatient oncology practice
Frequent interaction with patients, families, and clinical staff
Requires sitting, standing, and use of computers for extended periods
Core Values Alignment
Demonstrate empathy and respect in all patient interactions
Maintain confidentiality and adhere to HIPAA regulations
Support a collaborative, team-oriented environment
Uphold the highest standards of professionalism and integrity
Position Type
Full-time
Day shift; occasional schedule flexibility may be