PATIENT SERVICES ADMINISTRATIVE ASSISTANT

We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community. Overview: The Administrative Associate works with the Director(s) in Patient Services to improve and maintain processes of operation relating to all personnel involved within their area/units of responsibility.

Overview:

The Administrative Associate works with the Director(s) in Patient Services to improve and maintain processes of operation relating to all personnel involved within their area/units of responsibility. This individual acts as liaison with various leadership personnel, internal and external. This includes, clerical functions, word processing, maintaining records, and computer systems support.

 

The Administrative Associate demonstrates excellent customer service. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities:

Contributes to organization success targets for net operating margin.

Models Covenant’s Mission, Vision and Values of keeping our Promise of Caring and Commitment to Service.

Demonstrates excellent customer service.

Provide support to Patient Services Directors and Managers on occasion.

Works independently, proactively analyzes situations, identifies alternative solutions and makes appropriate decisions.

Orders and maintains office supplies and forms.

Distribute and route memos, literature, self and peer evaluations, Managing the Mandatories, age specific competencies, and any other material.

Schedule routine 1:1’s, monthly and quarterly meetings and responsible for the Directors calendars.

Works on special reports as directed.

Demonstrates excellent interpersonal skills, ability to work effectively under pressure, and ability to work accurately despite frequent interruptions.

Types memos, letters, minutes, and other professional documents including evaluations for Directors and Managers, patient, physician, and employee complaints.

Maintain and update department route slips, employee phone lists, and phone fans.

Receives and distributes department mail.

Responsible for appropriate expense assignment of the Director’s Visa cards.

Responsible for accurate biweekly payroll.

Maintains confidentiality.

Other duties as assigned.

Qualifications:

EDUCATION/EXPERIENCE REQUIREMENTS

High school diploma or GED required.

Training in office, secretarial, or computer field preferred.

Minimum of one year of secretarial experience.

 

KNOWLEDGE/SKILLS/ABILITIES

Computer competency, including Microsoft Office and Lotus Notes.

Knowledge of standard office equipment.

Knowledge of medical terminology

Excellent oral and written communication skills.

Demonstrated organizational skills.

Good clerical skills.

Sound judgment in handling confidential or sensitive issues and material.

Data entry.

Filing, compiling and assembling documents.

Ability to multi-task.

 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Frequent standing, walking, sitting, twisting, reaching, handling, fingering, feeling, talking and hearing.

Frequent depth perception, near, midrange and far vision.

Occasional lifting 0-25 lbs.

Occasional lifting, pushing, pulling, carrying, climbing, balancing, stooping, kneeling, crouching and squatting.

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include:

• Comprehensive medical, dental, and vision coverage

• Retirement plans with employer match

• Paid time off to support work-life balance

• Employee wellness programs and mental health support

• Tuition reimbursement, university discounts, and professional development opportunities

How to Apply

Submit your resume and any required documents with your application. A resume is required.

Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.