Patient Service Specialist - Call Center
Southern Jersey Family Medical Centers, Inc. is looking for a talented Patient Service Specialist to step into our fast-paced call center!
Summary: The Patient Service Specialist performs a wide variety of call center duties while providing excellent customer service to patients and staff.
Hours: This is a full-time position that requires the ability to work a flexible schedule in the call center. General daytime hours Monday – Friday with at least one late night per week.
Position Responsibilities/Duties:
- Patient scheduling
- Patient check-in and check-out: greet visitors and take deliveries
- Patient registration – complete appropriate forms and enter patient information in to system completely and accurately
- Answer high-volume calls in timely manner and direct to appropriate staff
- Review and update FQHC (Federally Qualified Health Center) documents
- Update Medicaid referral forms
- Medical records – collect and secure all medical records daily
- Medical billing – ensure all billing codes are entered correctly and accurately
- Promote patient satisfaction and provide excellent customer service
- Ensure all opening and closing procedures are completed
Keyword: Healthcare,Patient Check-in, Patient Registration, Navinet, Medical Terminology
Required Experience:
Position Requirements:
- At least 1 year of related work experience; 2 to 4 years preferred
- Familiarity with medical terminology
- Strong computer skills: experience with EPIC, Navinet, NJMMIS, and EHS preferred
- Excellent verbal and written communication skills
- High school diploma or equivalent: Certificate or diploma from a medical training course preferred
Southern Jersey Family Medical Centers is an Equal Opportunity Employer.
Benefits:
Southern Jersey Family Medical Centers, Inc. provides a rewarding and challenging work environment, state-of-the-art facilities, and a very competitive benefits package which includes: a healthy work/life balance, generous paid time off, paid holidays, competitive wages, Tuition Assistance Program, 403(b) Retirement Plan with company contribution, Medical, Prescription, Dental, and Life Insurance.
From: Southern Jersey Family Medical Centers