Patient Service Specialist - Call Center

Patient Service Specialist - Call Center

Southern Jersey Family Medical Centers, Inc. is looking for a talented Patient Service Specialist to step into our fast-paced call center!

Summary: The Patient Service Specialist performs a wide variety of medical front office duties while providing excellent customer service to patients and staff.

Hours: This is a full-time position that requires the ability to work a flexible schedule in the call center. General daytime hours Monday - Friday with at least one late night per week.

Position Responsibilities/Duties:

• Patient scheduling
• Patient check-in and check-out: greet visitors and take deliveries
• Patient registration - complete appropriate forms and enter patient information in to system completely and accurately
• Collect patient fees
• Answer high-volume calls in timely manner and direct to appropriate staff
• Copy and scan patient information
• Review and update FQHC (Federally Qualified Health Center) documents
• Update Medicaid referral forms
• Medical records - collect and secure all medical records daily
• Medical billing - ensure all billing codes are entered correctly and accurately
• Promote patient satisfaction and provide excellent customer service
• Ensure all opening and closing procedures are completed

Position Requirements:

• At least 1 year of related work experience; 2 to 4 years preferred
• Familiarity with medical terminology
• Strong computer skills: experience with EPIC, Navinet, NJMMIS, and EHS preferred
• Excellent verbal and written communication skills
• High school diploma or equivalent: Certificate or diploma from a medical training course preferred

Southern Jersey Family Medical Centers is an Equal Opportunity Employer.

Southern Jersey Family Medical Centers, Inc. provides a rewarding and challenging work environment, state-of-the-art facilities, and a very competitive benefits package which includes: a healthy work/life balance, generous paid time off, paid holidays, competitive wages, Tuition Assistance Program, 403(b) Retirement Plan with company contribution, Medical, Prescription, Dental, and Life Insurance.