Patient Service Representative/RCMG

Position Summary

Position Summary: Rush Pediatrics Patient Service Representative proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, and schedules patient appointments. Verifies insurance information and ensures appointments are scheduled properly.

40 Hours per Week: Shift times will vary, but will be during the following times: • 7:45am-5:30pm (4 days a week) • 10:00am-7:15pm (1 day a week) • 1 Saturday per month 7:45am-12:15pm

This position will work in multiple locations: • RUSH Pediatrics Family Medicine Oswego • RUSH Pediatrics Aurora • RUSH Pediatrics Aurora Ridge

Position Requirements

Education and Previous Experience: High school diploma or equivalent required. Some college preferred.

Hardware/Software Experience: Practice management/medical billing computer programs. Microsoft Office Suite (specifically Word and Excel)

Other Characteristics:

• Excellent oral/written communication skills • Excellent organizational skills • Excellent customer service skills • Detailed oriented • Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections) • Flexible; able to adapt to change • Bilingual (Spanish) strongly valued