We’re Dedicated to Helping Families Affected by Bleeding Disorders
At the Hemophilia Outreach Center, we are more than just a healthcare provider; we are a dedicated ally on a journey towards better health and well-being. Our commitment is to serve individuals and families affected by bleeding disorders with unwavering support, expert care, and a compassionate community.
Company Website:
https://hemophiliaoutreach.org/ Job Title: Patient Service Representative - PSR
Position Full-time - 40 hours per week / 10 hour shifts
Wage Type: Non-Exempt
Reports To: CEO
Position Type and Expected Hours of Work:
This is a full time position in a health care facility open 7:00am until 5:00pm, Monday through Friday except for holidays recognized by the Hemophilia Outreach Center. Shifts are 10-hours, 4 days/week with varied Thursdays or Fridays off. Some additional hours are possible on an as needed basis depending on schedule of events, operational demand, and/or patient demand.
Summary
The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.
Education:
- Required: High school diploma or equivalent.
Experience:
- Minimum of 3 years experience in a clinic setting, preferably front desk/reception area.
- At least 1 year of EPIC with EPIC scheduling experience required.
- EPIC reporting experience preferred.
Essential Functions
- Front desk responsibilities to include: welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits.
- Coordinate all patient visits and monitor in-basket within EPIC.
- General office responsibilities including data entry, monitor faxes, incoming/outgoing mail, and ordering supplies.
- Coordinate individual care needs such as translators and patient transportation.
- Deliver labs to the hospital as needed.
- Willingness to participate and help with clinic events and programs.
- Other duties as assigned.
What is it like to work at the Hemophilia Outreach Center?
Our employees have the unique experience of building lasting relationships with our patients and their families. We pride ourselves on exemplary service by never compromising care, providing a comprehensive care model, consistently improving access to care, and encouraging continuous staff development through leadership excellence and focused expertise and knowledge. Our positive culture provides a healthy balance and unique opportunity to excel professionally while also being encouraged to achieve personal goals. Our culture believes in open communication, continuous improvement, and healthy boundaries.
Our Mission
The Hemophilia Outreach Center is a family-oriented organization committed to providing the highest quality, comprehensive medical care and advocacy for individuals with a bleeding disorder. We create educational programs and outreach initiatives that enrich the lives of our patients and their caregivers.