Patient Service Representative - Mark Stebbins Community Center

Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections!

~ NEW Pay Rates, Same Great Career Growth! ~

Who You Are:

Amoskeag Health is seeking two full-time Patient Service Representatives who are organized, professional, and who enjoys interacting with patients and visitors. You take pride in providing a positive first impression, guiding patients smoothly through the intake process, managing schedules efficiently, and keeping the front office running seamlessly.

What You'll Do:

• Greet patients and guests and provide a welcoming first impression.

• Check in patients, verify demographic, insurance, and prior balance information, and update records as needed. Screen patients for ability to pay and set up payment plans according to facility guidelines.

• Collect balances due and manage the full Financial Assistance process, including education, documentation, approval/denial letters, and account adjustments.

• Perform Medicaid, NH Health Protection Program, Marketplace, and intake screenings; determine eligibility and distribute Medical Discount Cards as needed.

• Educate patients on health insurance coverage accurately and impartially, and provide timely referrals for additional assistance or consumer grievances.

• Coordinate monthly Medical Discount Card renewals and maintain related reports.

• Manage new patient requests from affiliated agencies and schedule appointments per protocol.

• Maintain New Patient Desktop requests and respond promptly to patient calls and inquiries.

• Enter new patient demographic data into the practice management system and schedule appointments via phone or walk-in according to protocol.

• Notify clinical staff when patients require assistance beyond your scope.

• Monitor waiting room activity to ensure patient safety.

• Assist with printing reports, maintain forms and office supplies, and back up other Patient Service Representatives as needed.

• Complete mandatory safety-related and infection control in-services as designated by management.

• Safeguard patient privacy and confidentiality, demonstrating sensitivity to cultural diversity.

What You'll Bring:

• High school diploma or equivalent.

• At least two years of customer service experience in a related field; healthcare experience preferred.

• Excellent verbal and written communication skills.

• Ability to work effectively with the public and maintain a professional, courteous demeanor.

• Fluency in English (reading, writing, and comprehension) is required for patient safety; Spanish language skills are preferred but not required.

What We Offer:

• Compensation for this role is $18.00-$22.00.
• This is a full-time 40 hours position (on-site). Mon-Fri, some evenings/ every other Saturday.
• This position will be onsite at our Hollis Street location, with potential to transfer to our Mark Stebbins Community Center (Manchester West) location in early September.
• Benefits such as Medical, Dental, Vision, 403B with Company Match, PTO, Life Insurance, Continuing Education Opportunities and more!
• Work in a supportive, collaborative environment with a team dedicated to advancing Amoskeag Health's mission.

Who We Are:

Amoskeag Health is a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization that provides high-quality, affordable care to our community and ensures everyone has access to healthcare.

We strive to create a welcoming and respectful environment for both patients and staff, where unique insights strengthen the care we provide. We value individuals who are adaptable, thoughtful, and dedicated to serving a wide range of patients with dignity and empathy. Become part of our team and make a meaningful impact in the community every day!