Patient Service Representative

Job Description:

• Role: Patient Service Representative
• Rate: $19-$22/hour
• Main Office location: Westwood, MA
• Schedule: Monday - Friday (8:30-5:00pm)
• Job Type: Full Time
• Training: Initially ~6 weeks in-office training
• Remote role with possible office days for meetings/additional training

Qualifications:

• Excellent customer service skills 
• Positive attitude and energetic personality 
• Computer and technologically savvy 
• Ability to multitask 
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes

Responsibilities:

• Interact with patients in a positive and professional manner via telephone  
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information 
• Maintain strict compliance to HIPPA and patient privacy 
• Perform other related job duties as assigned

What We Offer:

• 3 weeks PTO annually accrued and 1 week paid sick time!
• Paid Federal Holidays (8 observed annually)
• 401(k) Retirement Plan with employer match
• Blue Cross Blue Shield Medical (Choice of HMO/PPO), Dental, Principal Vision and Life insurance

• 100% company-paid short-term disability coverage

• Flexible Spending Accounts (FSA): Pre-tax accounts available for healthcare and dependent care expenses

• Professional Development & Training Opportunities

• Employee Assistance & Benefits Support through Bennie

• Voluntary Benefits including supplemental life, accident, and disability insurance

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!