ApplyJob TypeFull-time
Description Join Our Team at Cole Neuroscience Center at Northshore!
We are excited to welcome qualified candidates to apply for a Patient Service Representative position at The Cole Center at Northshore. If you thrive in a fast-paced environment, enjoy helping others, and value being part of a team that puts patients first, this could be the perfect opportunity for you!
In this role, you will play an essential part in creating a positive, seamless experience for our patients. You'll work closely with our physicians and clinical staff while supporting the day-to-day operations of a busy medical practice. We're looking for someone who is detail-oriented, dependable, and comfortable working with deadlines. Experience with scheduling surgeries, providing instructions, and processing orders is a strong plus.
Key Responsibilities: • Warmly greet patients and provide excellent customer service • Guide patients through necessary electronic health record and billing forms • Maintain accurate patient demographics and insurance information • Verify insurance eligibility and collect co-pays • Support efficient patient flow from check-in to check-out • Answer general patient inquiries about registration or billing • Direct medical-related questions to appropriate clinical staff • Schedule patient appointments with the correct provider • Scan and upload documents into the electronic health record • Perform other administrative duties as needed
This position offers the opportunity to make a meaningful impact each day while growing your skills in a supportive and collaborative environment.
A full benefits package is available.
Requirements 6 months to 1 year of experience in a medical office setting required; additional medical experience strongly preferred.
Demonstrated strengths in communication, attention to detail, time management, and organizational skills, all of which are essential for success in this role.