Location: Narberth, PASchedule: Monday–Friday, 8:00 AM–4:00 PM | No weekendsIntegrated Physical Therapy is looking for a full-time Patient Service Representative to help patients feel welcome, informed, and supported throughout their care. Our outpatient practice emphasizes individualized treatment and strong relationships with the people we serve.
As a Patient Service Representative, you’ll be a key point of contact for patients and a partner to our clinical team. You’ll help keep the day running smoothly while making sure patients have a positive experience from their first call through their final visit.
What you’ll do
- Welcome patients and manage check-in and check-out.
- Answer calls, respond to inquiries, and schedule initial evaluations and follow-up visits.
- Help patients understand appointment details, paperwork, and financial responsibilities.
- Collect and process copays, coinsurance, and deductible payments.
- Verify insurance benefits and obtain insurance authorizations.
- Contact physicians’ offices to obtain prescriptions and referrals.
- Maintain accurate patient information and handle it with care and confidentiality.
- Work with therapists to keep schedules organized and follow up with patients who need appointments.
- Run and update reports that support clinic operations.
What we’re looking for
- A warm, professional communicator who enjoys helping people.
- Strong organizational skills and attention to detail.
- The ability to multitask and manage competing priorities in a busy office.
- Confidence using computers and learning new systems.
- A team-oriented approach and willingness to take initiative.
- Insurance experience is a plus, but is not required.
Experience in a medical office, physical therapy clinic, scheduling, or customer service is helpful. Training will be provided.
What we offer
- Full-time, consistent weekday hours with no weekends.
- Medical benefits and 401(k) benefits.
- Paid time off.
- Training and ongoing support.
- A collaborative team focused on excellent patient care.
If you enjoy building relationships and helping patients have a great experience, we’d love to hear from you. Apply to join Integrated Physical Therapy in Narberth.
Integrated Physical Therapy is a physical therapist privately owned outpatient orthopedic clinic, opening its first location in 2004 in King of Prussia. Integrated Physical Therapy was started using the extensive clinical knowledge and expertise in the treatment of athletes along with the mentoring gained through the Myofascial Release Center in Paoli, PA. It was through all this experience and knowledge gained from these mentors, clinical experiences and continuing education that Integrated Physical Therapy developed a method of evaluation & treatment processes unique to most physical therapy practices.By 2008 another privately owned clinician practicing in Bryn Mawr with a similar hands-on manual therapy model sought out Integrated PT to acquire their clinic and the second office of IPT was then opened. In 2018 IPT opened their 3rd location in Exton. Integrated Physical Therapy ensures that every therapist employed implements the treatment philosophy and model gained and developed over the 25+ years to ensure that every patient receives a totally different and unique non-cookie cutter experience. Integrated Physical Therapy takes a more personalized approach to treatment and care; getting to the cause of the patient's pain. Integrated PT considers biomechanical ways of looking at the body.