Patient Service Representative - Fayetteville

Patient Service Representative - Fayetteville

• Syracuse
• Administrative, Secretarial & Clerical
• Full-time
• Opening on: Sep 1 2026
• Medicine
• MedBest
• Administrative Assistant, G3
• 91012
• N/A

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Job Summary:

The Front-End Patient Service Representative (PSR), in our Primary Care/Internal Medicine division, serves as the first point of contact for patients and visitors. This position is responsible for delivering exceptional customer service while performing a variety of administrative and clerical tasks to support patient care. The PSR manages patient registration, appointment scheduling, insurance verification, and front-desk operations to ensure smooth patient flow and a positive experience.

• Greet patients, families, and visitors in a professional, friendly, and courteous manner
• Check in and register patients for appointments, confirming demographic and insurance information
• Schedule and confirm appointments, follow up on cancellations, and manage waitlists
• Verify insurance eligibility, obtain pre-authorizations when required, and collect copayments or balances
• Maintain accuracy and confidentiality of patient records in compliance with HIPAA and organizational policies
• Communicate effectively with clinical and imaging staff to coordinate patient flow and minimize wait times
• Answer incoming calls, respond to inquiries, and route messages appropriately
• Assist patients with forms, wayfinding, and understanding pre-procedure instructions
• Monitor and maintain front-desk supplies and patient-facing materials
• Escalate patient concerns or service issues to management as needed
• Participate in department meetings and training sessions to stay current on processes and protocols

Minimum Qualifications:

Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience.

Preferred Qualifications:

Work Days:

Monday through Friday daytime hours

Message to Applicants:

Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays

G3: $18.75 - $28.40

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.

Recruitment Office: MedBest Medical Management