Patient Service Representative - DOPS Urology - Full-Time

Job Specifics

Status

Full Time

Shift

8:00am-430pm

Average Weekly Hours

40

Contact

Employment Specialists

Phone

740.393.9612

740.393.9643

Email

careers [at] knoxcommhosp [dot] org

Posting Date

Tue, 07/28/2026 - 12:00pm

JOB SUMMARY

• Responsible for providing customer centered service in all aspects associated with the front office area in the Department of Specialty Care.
• Must be an expert in processes and customer service areas associated with a Physician clinic.
• Responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered.
• Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.

Requirements Include

• High School diploma or equivalent
• Minimum one year of customer service experience and/or have worked in a healthcare setting
• Previous experience with registration, medical billing, medical records or workers compensation preferred

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