Patient Service Representative - DOPS Ophthalmology- Full -Time

Job Specifics

Career Department

Department of Primary & Specialty Care

Status

Full Time

Shift

8:00am - 4:30pm

Average Weekly Hours

40

Contact

Employment Specialists

Phone

740.393.9612

740.393.9643

Email

careers [at] knoxcommhosp [dot] org

Posting Date

Wed, 06/10/2026 - 12:00pm

JOB SUMMARY

• Responsible for providing customer centered service in all aspects associated with the front office areas in the Department of Primary and Specialty Care.
• Must be an expert in processes and customer service areas associated with a Physician clinic.
• This position is responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered.
• Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.

Requirements Include

• High School diploma or equivalent
• Minimum one year of customer service experience and/or have worked in a healthcare setting
• Previous experience with registration, medical billing, medical records or workers compensation preferred

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